Your Virtual Assistant

Kandace LaRue

Kandace has  30 years of experience in  administration support, customer service, sales administration, and accounts receivables and payables.  In addition, her experience in supporting small businesses and also large manufacturing companies will be a vital and reliable tool which will help your business excel.

Summary of Qualifications

• 17 years plus in a Sales Administrative role.
• Reception duties
• Typing 65 wpm.
• Data Entry 11,000 keystrokes per hour.
• Customer Service up to and including order entry, production, shipping and receiving, invoicing and
collections
• Quoting and recommending the best product for our clients. Outsourcing outside vendors.
• Strong computer knowledge (ERP, SAP, MS Word, MS Excel, Access and various customer software
packages).
• Special talent in organisational skills.
• Can be depended upon to complete my assignments on time and with little or no supervision.
• Wrote processes for team members to use SAP AR reconciliation.
• Booking travel, hotel arrangements, meeting set up and trade show set up.
• Processing payments on account. Depositing into bank.

Project Management & Organization

• Co-ordinating projects by communicating between the customer and the warehouse for distribution of
campaign materials across Canada. 1,200 locations per project.
• Converting manual records into computerised system to assist in setting up a new company.
• Cleaning up the account receivables and payables to current state. $100,000 in outstanding invoices past
90 days.
• Created efficient filing systems, transforming records into readily retrievable form.
• Created an online template for my customer in our distribution area to follow instructions clearly and
concisely.

Education

• Completed Grade 12, Clarke Road Secondary School (Business Major)
• MS Office (Completed), Lotus Notes (Completed), SAP (Completed), Pathfinder (Completed), Adobe
Professional (Completed)
• Completed RIBO Insurance Broker License in Ontario
• Completed Certified Customer Service Professional Course

 

Employment History

2018 – 2019 Bath Fitter

Customer Service & Administrative Support

  • Contacting leads to book appointments.
  • Resolving disputes with the customer.
  • Accounts Receivables & Payables.
1999 – 2018  RR Donnelley

CSR and Sales Associate to the District Sales Manager of Southwestern Ontario

  • Order Entry into computerised system.
  • Resolving any invoicing disputes with the customer.
  • Account Reconciliation. Recovered $100,000 in unpaid invoices.
  • Cleaning up the account receivables. System error which I was able to locate and put solution to the problem.
  • Organizing mailings and setting up letters to do mail merges.
  • Wrote processes for new employees on who to reconcile an account that has outstanding invoices.
1997- 1999 Electromotive Division General Motors of Canada

Accounts Payable Clerk

  • Data Entry of invoices for payment.
  • Reconciliation of invoices unpaid and outstanding in the system.
  • Matching of bill of lading in warehouse to appropriate invoice.
  • Vendor relations.